Return & Exchange Policy
We want you to be completely satisfied with your purchase from House of K. However, our returns and exchange policy is subject to goods sold by House of K directly to you, with no exceptions for any third-party supplies. Please read the following guidelines for returns and exchanges:
Eligibility:
If you receive a damaged or defective item, please contact us at contact@kinderhausindia.com. Returns and exchanges are accepted within 24 (twenty-four) hours from the date of delivery. The items must be unused, in their original condition, and with all tags and packaging intact.
Return Process:
To initiate a return or exchange, please contact our customer support team at contact@kinderhausindia.com within the specified timeframe with photo evidence of the damaged or defective product. Our team will get in touch with you over email or phone and provide you with a return authorization number (RMA). Please ensure that the RMA number is clearly marked on the package when returning the items.
Return Shipping:
We are responsible for the shipping costs associated with eligible returns or exchanges (e.g., wrong item shipped, damaged item). We may also share a shipping label that you may need to print and affix on the return parcel.
Refunds:
Once the returned items are received and inspected, we will process the refund back to your original payment method. Please note that the refund may take two to four weeks to reflect in your account, depending on your bank or credit card company's processing time.
Exchange Process:
If you wish to exchange an item for a different size, color, or style, please contact our customer support team at contact@kinderhausindia.com. Our team will assist you in selecting the desired replacement and guide you through the exchange process.
Exchanges are subject to the availability of the stock of the Product and at the discretion of the House of K Team.
Non-Returnable Items:
For hygiene reasons, certain items such as personal care products are non-returnable. Please check the product descriptions for details.
Exceptions:
Customized or personalized items may have specific return policies or may be non-returnable. Please refer to the product description or contact our customer support team for more information.
We are committed to providing you with a seamless shopping experience and ensuring your satisfaction. If you have any questions or need further assistance regarding our return and exchange policy, please don't hesitate to reach out to our friendly customer support team at contact@kinderhausindia.com.
Thank you for choosing House of K. We appreciate your support and look forward to serving you with the finest selection of children's products in India!